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FAQ
FREQuently asked questions
Here you’ll find answers to the most commonly asked questions. Don’t hesitate to contact us if you don’t find the answers to your questions. Welcome to Sala Silvermine!
FIND US, PARKING, RV/PITCHES, ELECTRIC CARS/CHARGING
Visitor parking is located before you enter the area with an exit from Västeråsvägen, route 56. Residents of Marketenteriet have a car park next to the building. Conference guests in Konstmästargården and Direktörsbostaden can park next to those buildings. during high season the area is car free. If you have a parking permit for the disabled, you can drive up to the main area and park.
A bus can usually drive up to the area and drop off/pick up its travellers where the tour starts/ends. Parking is in the designated bus parking area at the visitors’ car park.
Yes, our large visitor car park has 4 charging points provided by Sala-Heby Energi.
There is no car park on the mine site but there is a separate caravan park for day visitors. If you need a proper pitch or campsite for your RV or caravan, we recommend these alternatives::
SOFIELUND – 2 KM
VÄSBY KUNGSGÅRDEN – 3 KM
SILVKÖPAREN – 3 KM
Yes. From Sala travel centre, lines 61, 62 and 569 stop near Sala Silvermine. You get off at stop “Styrars” (line 61) and at stop “Gruvan” (line 62 and 569). Current timetables can be found on vl.se
FREQUENTLY ASKED QUESTIONS ABOUT THE TOURS
The Guided Tour is perfect for those who want to explore the mine alongside a guide throughout the visit. The Self-Guided Tour suits those who prefer to experience the mine at their own pace, meet miners along the way who share stories about life and labor underground, try out some tasks, complete missions, and feel the weight of the heavy silver ore. The Grand Mine Tour is ideal for those who wish to experience a longer journey and see more of the mine. All tours descend to the mine’s 60-meter level via stairs.
The age limits are tailored to each individual tour to ensure a safe and enjoyable experience for all our guests. You can find the age restrictions in the information section for each specific tour. Regardless of age, all children must be able to walk on their own in the mine’s staircases. Carrying children in your arms, in a baby carrier, or in a backpack is not permitted due to safety reasons.
BOOKING AND TICKETING ISSUES
Tickets are booked through our website and paid for at the time of purchase via our partner, Swedbank Pay. If you have a gift certificate, free ticket, or similar, please contact customer service for assistance with booking. For vouchers, simply use the code directly on our website during the booking process. If you encounter any issues or have questions, don’t hesitate to reach out to customer service for support.
There are two different types of tickets: an entrance ticket including a mine visit and an entrance ticket for the exhibitions. When you purchase an entrance ticket that includes a mine visit, it means that your ticket grants you a visit inside the mine along with access to all the exhibitions. If you only want to visit the exhibitions above ground you can easily buy an entrance ticket for it on-site using Swish or cash. The amount you pay for admission is up to you. This ticket grants you access to all exhibitions in the area for a full day.
On an open tour, you pay for an individual ticket and become part of a larger group. A so-called private tour means that you book the guide separately for you and your party, up to 10 people. An additional price can be paid if there are more than 10 people.
During our high season, from midsummer until the start of the school year, tickets can be purchased directly from our on-site staff. At other times of the year, tickets are available exclusively through our website, salasilvergruva.se.
Once you have booked and paid for your ticket, it will be sent to you as a text message, along with a confirmation email containing a link to your specified email address. (Please ensure that the email address and phone number you provide are correct.) You can always access and manage your booking through “My Page,” available on our website at salasilvergruva.se, via the email confirmation, or through the link included in your SMS ticket.
The tour starts promptly, and unfortunately, we cannot delay the departure. We recommend planning your trip well in advance to allow extra time for potential traffic delays or other unexpected obstacles.
To ensure a safe and secure experience for all our guests, infants are not permitted on our tours.
If your departure is less than 24 hours away, the reservation is binding and cannot be changed or canceled. However, you may transfer your ticket to a friend or family member to attend in your place. If your departure is more than 24 hours away, you can add, change, cancel, or rebook your reservation via “My Page,” accessible through the website salasilvergruva.se, your email confirmation, or the link on your SMS ticket.
Invoices are issued only to companies, associations, etc.
ACCOMMODATION
Since 2019, it is no longer possible to spend the night down in the mine.
Accommodation at our hostel Marketenteriet is booked via our website, from our customer service or via the Swedish Tourist Association’s website. Please note that the booking needs to be made no later than 3 day before check-in. If you want to book the entire house, we accept requests for this in customer service or via a form on our website.
Check-in takes place from 15:00 on the day of arrival via a key envelope according to the information sent to you with your booking.
ABOUT THE AREA
No, the above-ground area is free to visit and accessible 24 hours a day, all year round. To make a visit down the mine, you need to buy a ticket.
Silvergruvans Antik, which is located right next to our visitor car park, is not owned by Sala Silvergruva but we really recommend a visit when you are still in the area. For information about current opening hours and other questions about this, we refer to silvergruvansantik.nu
In our restaurant, Konstmästargården, a selection of souvenirs is available for purchase.
There are toilets in most buildings in the area, see the area map. Changing tables are available in Skrädhuset and in Konstmästargården. See the area map.
Dogs are welcome to enter the mine area above ground, of course on a leash and with consideration for other visitors/guests. Dogs are not allowed indoors or down in the mine.
Remember that you should not leave your dog alone in the car when it is hot outside. Our car park is completely open and sunny. At Sala Silvergruva’s hostel Marketenteriet, we have some rooms where pets are allowed, state when booking that you wish to stay with pets and we will ensure that such a room is booked.
Accessibility, attendant
We are constantly working to improve accessibility for individuals with different functional variations in our buildings, mining environment, and natural areas.
We have two accessible toilets on the premises – one in Konstmästargården and one in Skrädhuset.
Konstmästargården, our restaurant and conference venue: There is a wheelchair-accessible ramp to enter the building, as well as a spacious toilet on the ground floor. There are only stairs to access the upper floors.
Direktörsbostaden, our conference and meeting venue: There is a wheelchair-accessible ramp to enter the building. There are thresholds and some narrow doorways inside the building. There are smaller, non-accessible toilets.
Skrädhuset, our museum: There is an elevator that allows access to the second floor of the museum, as well as a spacious toilet on the ground floor.
If you have a valid companion ticket, you can enter free of charge together with the person for whom the ticket is valid. Contact customer service and they will help you book your tickets.
CONTACT US