FREQuently asked questions
Here you’ll find answers to the most commonly asked questions. Don’t hesitate to contact us if you don’t find the answers to your questions. Welcome to Sala Silvermine!
FIND US, PARKING, RV/PITCHES, ELECTRIC CARS/CHARGING
Visitor parking is located before you enter the area with an exit from Västeråsvägen, route 56. Residents of Marketenteriet have a car park next to the building. Conference guests in Konstmästargården and Direktörsbostaden can park next to those buildings. during high season, 26/6-13/8, the area is car free. If you have a parking permit for the disabled, you can drive up to the main area and park.
A bus can usually drive up to the area and drop off/pick up its travellers where the tour starts/ends. Parking is in the designated bus parking area at the visitors’ car park.
Yes, our large visitor car park has 4 charging points provided by Sala-Heby Energi.
FREQUENTLY ASKED QUESTIONS ABOUT THE TOURS
At the 60-metre level, you go downstairs (both concrete and spiral) all the way and take a lift up. At the 155-metre level, you take a lift both down and up and the level is relatively flat with no stairs at all.
The guide’s story also differs as the mine has a lot of history to show and tell.
The 60-metre tour, Experience the Mine on your own and the Great Mine Tour are suitable for those who want the feeling of a mining adventure and who have no problem moving around on stairs. For those who want a wow experience on a slightly smoother surface and without stairs, 155-metres is more suitable.
The different tours are adapted according to the recommended age limits and the experience is best for everyone in the family if these are followed. Children must be able to walk on their own up the stairs in the mine or be carried in a sling. Carrying a child in your arms is not allowed for safety reasons. Experience the mine on your own is recommended from 5 years old and the Great Mine Tour has a 10-year age limit.
BOOKING AND TICKETING ISSUES
Tickets are booked via our website and paid for at the time of booking via our partner Swedbank Pay. If you have a gift certificate, a free ticket or similar, contact customer service to book. With a voucher, you can use the code directly when booking on our website. You can also contact customer service if you have difficulty completing your booking yourself and have questions and we will help you.
On an open tour, you pay for an individual ticket and become part of a larger group. A so-called private tour means that you book the guide separately for you and your party, up to 10 people (an additional price can be paid if there are more than 10, but a maximum of 20). Unfortunately, we have no possibility to combine different private groups.
During our high season, which falls after midsummer and until the start of school, it is possible to buy tickets from our staff on-site. At other times of the year, tickets are purchased via the website, salasilvergruva.se
When you have booked and paid for your ticket, it will be sent as a text message and a confirmation with a link to the specified email address (please double-check that you enter the correct email address and telephone number). You can always find and manage your booking via “My page” which you can access from the website salasilvergruva.se, from your email confirmation or from the back of your SMS ticket.
The start is on time and unfortunately, we are not able to wait for you. We, therefore, recommend that you plan your trip well in advance so that you have some room in your schedule for a traffic jam or other unexpected obstacles on the road.
Infants can be brought down into the mine as long as they are carried in a sling or baby carrier (we do not have space for prams). Make sure your child is dressed warmly.
If your departure is less than 24 hours away, the reservation is binding and cannot be changed or cancelled. It is possible to give your ticket to a friend or family member in your place. Earlier than 24 hours before the show, you can add, change, cancel and rebook via “My page” which can be accessed via the salasilvergruva.se website, from your email confirmation or from the back of your SMS ticket.
Invoices are issued only to companies, associations, etc. and then after the usual credit check.
Since 2019, it is no longer possible to spend the night down in the mine.
Accommodation at our hostel Marketenteriet is booked via our website, from our customer service or via the Swedish Tourist Association’s website. Please note that the booking needs to be made no later than 1 day before check-in for weekdays and 2 days for weekends. If you want to book the entire house, we accept requests for this in customer service or via a form on our website.
Check-in takes place from 15:00 on the day of arrival via a key envelope according to the information sent to you with your booking.
ABOUT THE AREA
No, the above-ground area is free to visit and accessible 24 hours a day, all year round. To make a visit down the mine, you need to buy a ticket.
Silvergruvans Antik, which is located right next to our visitor car park, is not owned by Sala Silvergruva but we really recommend a visit when you are still in the area. For information about current opening hours and other questions about this, we refer to silvergruvansantik.nu
In our restaurant, Konstmästargården, a selection of souvenirs is available for purchase. Also in the café in Direktörsbostaden during the summer (midsummer to mid-August). See opening hours for Konstmästargården on our website salasilvergruva.se.
There are toilets in most buildings in the area, see the area map. Changing tables are available in Skrädhuset and in Konstmästargården. See the area map.
Dogs are welcome to enter the mine area above ground, of course on a leash and with consideration for other visitors/guests. Dogs are not allowed indoors or down in the mine.
Remember that you should not leave your dog alone in the car when it is hot outside. Our car park is completely open and sunny. At Sala Silvergruva’s hostel Marketenteriet, we have some rooms where pets are allowed, state when booking that you wish to stay with pets and we will ensure that such a room is booked.
We are constantly working to improve our accessibility for different disabilities in our buildings, mining environments and nature.
Skrädhuset, where you’ll find the exhibition about the mine: There is one larger toilet on the ground floor with accessibility.
Marketenteriet, our hostel with conference facilities: There is a lift at the back staircase to get into the building and a toilet adapted for the disabled on the same floor. There are thresholds and a door that you may need some help holding open. Only stairs to reach the other floors.
Konstmästaren, our restaurant and conference centre: There is a wheelchair-accessible ramp to enter the building and a spacious toilet on the ground floor. Only stairs to reach the other floors.
Direktörsbostaden: conference and meeting room as well as a café and shop in the summer: There is a wheelchair-accessible ramp to enter the building. Thresholds and some narrow doorways inside the building. Small, non-adapted toilets.
If you have a valid companion ticket, you can enter free of charge together with the person for whom the ticket is valid. Contact customer service and they will help you book your tickets.